Refund & Exchange Policy

Refund, Return & Exchange Policy

At ROAR, we are committed to providing premium-quality leather bags crafted with attention to detail and lasting durability. Customer satisfaction is important to us, and we strive to ensure that every order meets your expectations.

Please read our Refund, Return & Exchange Policy carefully before placing an order.

Return & Exchange Window

We offer a 7-Day Return & Exchange Window from the date your order is delivered.

To be eligible for a return or exchange, you must contact us within 7 days of receiving your order.

Eligibility for Returns & Exchanges

A return or exchange request may be approved if:

• An incorrect product was delivered.

• The product has a manufacturing defect.

• The item remains unused and in its original condition.

• All original packaging, accessories, tags, shoulder straps, keys, and invoices are included.

Items Not Eligible for Return or Exchange

Returns or exchanges cannot be accepted if:

• The product has been used, worn, altered, scratched, or damaged after delivery.

• Original packaging, accessories, tags, or invoice are missing.

• The return request is submitted after the 7-day return period.

• The item was purchased during a clearance, final sale, or promotional campaign unless it is defective.

• The product shows signs of misuse or improper handling.

• The customer changes their mind after using the product.

Genuine Leather & Color Variation

Our products are made from genuine leather, a natural material that may display unique textures, grain patterns, markings, and tonal variations.

Please note:

• Slight variations in leather texture and grain are natural characteristics of genuine leather.

• Product colors may appear slightly different due to screen settings, photography lighting, and display devices.

• Pull-up leather, tan leather, burgundy leather, and vintage-finish leather may naturally vary in shade and appearance.

These characteristics are not considered defects and reflect the authenticity of genuine leather craftsmanship.

How to Request a Return or Exchange

To request a return or exchange:

• Contact our Customer Support team via WhatsApp, Email, or Contact Form.

• Provide your Order Number.

• Share your Full Name and Contact Information.

• Explain the reason for the return or exchange request.

• Provide clear photos or videos if the issue relates to damage or defects.

Our team will review your request and respond within 1–2 business days.

Damaged, Defective or Incorrect Orders

If you receive a damaged, defective, or incorrect item:

• Notify us within 48 hours of delivery.

• Share clear photographs or an unboxing video showing the issue.

• Once verified, we will arrange a replacement, exchange, or refund as appropriate.

Exchange Policy

If you would like to exchange your item:

• Exchanges are subject to stock availability.

• If the requested item is unavailable, you may choose another product of equal value.

• If the replacement item has a higher price, the customer will pay the difference.

• If the replacement item has a lower price, the remaining amount may be provided as store credit.

Refund Policy

Refunds are only issued in approved cases, including:

• Receipt of a defective product.

• Receipt of a damaged product.

• Receipt of an incorrect item.

• Inability to provide a replacement for an approved return.

Approved refunds will be processed through bank transfer or the original payment method, where applicable.

Please allow 5–10 business days for refund processing after approval.

Shipping Charges for Returns

Return shipping charges will be covered by us if:

• An incorrect product was shipped.

• The item has a verified manufacturing defect.

• The item arrived damaged.

For other approved return or exchange requests, shipping charges may be the responsibility of the customer.

Order Cancellation

Orders may be cancelled before dispatch without any cancellation fee.

Once an order has been shipped, it will be subject to this Return, Refund & Exchange Policy.

We reserve the right to cancel orders due to:

• Stock unavailability.

• Pricing errors.

• Payment verification issues.

• Suspected fraudulent activity.

Inspection & Approval

All returned products undergo a quality inspection upon receipt.

If a returned item does not meet the conditions outlined in this policy, the return or exchange request may be declined and the product may be returned to the customer.

Our Commitment

Every leather bag is carefully inspected before shipment to ensure quality and craftsmanship. Genuine leather develops character over time and is designed to age beautifully with use.

We stand behind the quality of our products and are committed to resolving legitimate concerns fairly and promptly.